Shipping Times & Charges
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Shipping Time:
All Math Manipulative AtoZ shipments must be paid by check, credit card, money order, or Purchase Order before items will leave the warehouse. Most of our math manipulatives and other products ship out within 1-3 business days. If there are any stock issues that would delay your shipment beyond 3-4 weeks, we will contact you. Note: If your order contains multiple items, you may get several different shipments. Please refer to your packing slip in case of additional boxes or backorders. Our Math Manipulatives AtoZ shipping costs DO NOT include additional charges to Alaska, Hawaii, Canada, or other locations outside of the 48 contiguous states. Please contact us for a quote bvefore or after your purchase to determine if you would like to proceed. If you order online, a representative will contact you once your order is received and quote the extra amount needed. You may choose to cancel your order without penalty in the even that the freight charges are too expensive.
Shipping Charges:
Most of our items will ship based on a STANDARD size/weight and will be charged at a percentage of your total purchase, as reflected on your emailed order confirmation. The majority of our products are considered non-freight and will ship UPS or FedEx.
PLEASE NOTE: If the item number contains a '*' in the item number or your item(s) description stated, 'OS1/OS2', 'Additional Shipping Charges Apply', or 'Truck', additional shipping fees for these odd-size/weight items may require us to contact you for approval. Note: It is typically no more than 20% of purchase price, unless you are in a very rural area, or deliveries to your location are uncommon. If you are located in in Alaska or Hawaii there will be additional shipping charges that we must quote via phone or email only. If you order is placed without a shipping quote, we will email or phone you with additional charges.
Backorders:
Math Manipulatives A to Z orders items directly from the manufacturer or our suppliers warehouse. Although we cannot control manufacturer inventory levels, we will do our best to notify you if an item you have purchased is going to have delayed shipping. PLEASE CHECK YOUR PACKING SLIP TO SEE IF AN ITEM IS ON BACKORDER BEFORE YOU PHONE CUSTOMER SERVICE. Backordered items may be canceled by calling us: 1-800-953-AtoZ.
Return Policy & Warranty
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Damaged items:
You must verify and inspecting all shipments at the time of delivery. If you are not pleased with the condition of the shipment, make a note of it on the bill of lading before the freight carrier leaves your home, or refuse the shipment. We require that you report such damages to us within 48 hours from receipt. Please call us at 1-800-953-2869.
Return/Exchange Policy:
Returns will not be accepted after 30 days and MUST have our prior authorization number on the box. Please email us for instructions if you need to make a return to Math Manipulatives AtoZ. When emailing for this authorization, please include your name & invoice date. Returns are subject to additional shipping and/or restocking fees. Contact us for the exact return/exchange policy as it ranges from 10-30% depending on the items you purchased. In the event that you took advantage of a free shipping promotion, the shipping charges we incurred to get the product to you will be deducted from your refund at a rate of 15%.
Warranty:
All Math Manipulatives AtoZ products carry a mfg. warranty for a minimum of 1 year depending on the item. If you need warranty information on specific items, please contact us.
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